Exciting News! CoinSmart is officially a publicly-traded company on the NEO Exchange trading under ticker SMRT. 

Client Experience Agent

About Us.

CoinSmart is on a mission to make cryptocurrency accessible to everyone. Breaking down the barriers of complex and confusing crypto transactions, CoinSmart offers simple solutions, learning tools for all levels, and 24/7 client support.

About You.

As a Client Experience Agent you’ll be taking the “cryptic out of cryptocurrency” for our clients. Not only will you be directly responsible for keeping CoinSmart’s clients happy, and ensuring they have the best possible crypto experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the best possible product for our customers.

Why You Want to Join The

CoinSmart Team.

We’re a hard working team of engineers, marketers, designers, finance and operations professionals with diverse backgrounds and industry experience.

We have an open door policy and pride ourselves on collaborative communication. 

We’ve made it super simple to buy, sell and trade cryptocurrency, ensuring our clients have all of the support and educational resources they need to feel comfortable and confident investing with us. 

In less than 3 years, we’ve become one of the largest, FINTRAC regulated exchanges in Canada. We’re in the process of expanding to Europe and the U.S. and this is just the beginning!

At CoinSmart, we work hard and run fast but always ensure we’re having fun along the way.

Benefits.

  • Flexible WFH policy
  • Health benefits – medical, dental and vision coverage
  • Unlimited vacation policy 
  • Competitive salary and generous stock options 
  • Choose your own hardware 
  • Regular team building activities and events

CoinSmart is an equal opportunity employer and strongly encourages applications from people of colour, persons with disabilities, women, and LGBTQ+ applicants.

What You'll Do.

Client Experience

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  • Effectively resolve customer enquiries in a considerate, accurate, and timely manner.
  • Compose thoughtful, personalised responses for a variety of customer requests.
  • Triage incoming requests and spot trends in customer issues to flag for the wider team.
  • Empathise with every aspect of the customer experience, putting customers needs first.
  • Identify prospective customers and work to understand how they can improve their trading experience with CoinSmart.
  • Identify, reproduce, and document bugs for our engineering teams.
  • Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.
  • Make active contributions to help achieve team goals and successes.
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
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Bonus.

  • Sense of humour and ability to have FUN!

Requirements and Qualifications

  • You are fluent in English, and a strong, confident, and exacting writer.
  • You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
  • You have prior experience in a similar role. You know that every bit of work you do makes a real difference in making our customers happy.
  • You are a self-motivated, proactive team player with innovative ideas to inspire customer adoption.
  • You’re also not afraid of technology, and have a general understanding of how the web works.
  • You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.
  • You exhibit diplomacy, tact, and poise under pressure when working through customer issues.
  • Relevant industry or cryptocurrency experience would be a strong asset. 
  • You have a post-secondary degree or equivalent professional experience.
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Interested in applying? Fill out the form below.

Just the basics here. We will review and and reach out as soon as possible if you are a good fit for the role.