CoinSmart is on a mission to make cryptocurrency accessible to everyone. Breaking down the barriers of complex and confusing crypto transactions, CoinSmart offers simple solutions, learning tools for all levels, and 24/7 client support.
In this role, you will be leading a global support organization spanning 9 countries and covering our client base of over 200,000 active users. The client experience team has a key role in achieving CoinSmart’s mission of helping all our client as quickly, accurately, and thoroughly as possible through whichever channel is most convenient for them.
CoinSmart has a positive, diverse, and supportive culture. We look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.
We’re a hard working team of engineers, marketers, designers, finance and operations professionals with diverse backgrounds and industry experience.
We have an open door policy and pride ourselves on collaborative communication.
We’ve made it super simple to buy, sell and trade cryptocurrency, ensuring our clients have all of the support and educational resources they need to feel comfortable and confident investing with us.
In less than 3 years, we’ve become one of the largest, FINTRAC regulated exchanges in Canada. We’re in the process of expanding to Europe and the U.S. and this is just the beginning!
At CoinSmart, we work hard and run fast but always ensure we’re having fun along the way.
CoinSmart is an equal opportunity employer and strongly encourages applications from people of colour, persons with disabilities, women, and LGBTQ+ applicants.
Sense of humour and ability to have FUN!
Just the basics here. We will review and and reach out as soon as possible if you are a good fit for the role.