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Visit our comprehensive FAQ section, chat with us, or submit a ticket. 

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We have answers.

We understand you may not have all the answers. You’re not alone. Have a look at our most frequently asked questions. 

CoinSmart is able to prevent fraud by running a comprehensive identity verification process that is able to detect fake addresses and dates of birth using a database offered by data collection agencies. By using these agencies, CoinSmart is able to verify a person’s identity and also keep personal user information secure.

CoinSmart also offers its users the ability to use a two-factor authentication system (2FA). To enable this extra layer of security, users can download the Google Authenticator app and connect it to their account (steps for this procedure can be found here). This will require the user to use a password generated on their phone the moment they attempt to log on. They will then have to enter the newly generated code as well as the information of their account.

CoinSmart offers its users cold storage for each cryptocurrency offered on the exchange. Regardless of whether a user chooses to purchase a currency or not, there’s a cold wallet available. This wallet is protected using standard industry practices and procedures. Cold storage of cryptocurrencies just refers to the practice of keeping these coins away from internet access. Most crypto exchanges will opt to keep a majority of their crypto in cold storage to keep it maximally protected against hacking attempts.

At CoinSmart we provide wallet addresses for all cryptocurrencies that we support so you can send and receive digital currency to and from your wallet.

Here’s a step-by-step guide on how to send your cryptocurrency to a different wallet: Transferring Crypto 

CoinSmart offers different ways to fund your account. You can fund your CoinSmart account using multiple currencies. You can use each currency to buy and sell Bitcoin, Litecoin, Ethereum, and other cryptocurrencies on CoinSmart.com

For Canadian dollar deposits, we have two options: Interac Money Request & Wire Transfer

Here’s the step by step for how to deposit CAD in your CoinSmart account: CAD Deposits

For European deposits, we have two options: SEPA Transfer & Wire Transfer.

Here’s the step by step for how to deposit EURO in your CoinSmart account: Euro Deposits

For U.S. Dollar deposits, we offer Wire Transfer as an option.

Here’s the step by step for how to deposit USD in your CoinSmart account: USD Deposits

For crypto deposits, we accept direct-to-wallet deposits as an option.

Here’s the step by step for how to deposit crypto in your CoinSmart account: Crypto Deposits


CoinSmart is available for users in Canada and all of Europe. Buy and sell crypto using our mobile app or by logging into your CoinSmart account on our website. The comprehensive list is here.

Currently, CoinSmart offers 16 cryptocurrencies:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Bitcoin Cash (BCH)
  • EOS (EOS)
  • Stellar (XLM)
  • Cardano (ADA)
  • USD Coin  (USDC)
  • Dogecoin (DOGE)
  • Polkadot (DOT)
  • Chainlink (LINK)
  • Uniswap (UNI)
  • Shiba Inu (SHIB)
  • Solana (SOL)
  • Polygon (MATIC)
  • Avalanche (AVAX)

We plan to add new coins regularly! Please feel free to reach out to our support team if you have any coins you’d like to see on the exchange.

Deposit Fees

– Interac e-Transfer – $100 – $1999 = 1.5% Fee | Deposit $2000+ = 0% Fee

– Wire – 0%

– SEPA – 0%

– Credit Card – Up to 6%


Withdrawal Fees

– EFT (Electronic Funds Transfer) – 1% or $15**

– Wire – 1%

– SEPA – 0%


Withdrawal Fees (Cryptocurrency)

Cryptocurrency  Fee
Bitcoin (BTC) 0.00025
Ethereum (ETH) 0.01
Litecoin (LTC) 0.001
Ripple (XRP) 0.002
Stellar Lumens (XLM) 0.00003
Cardano (ADA) 0.3
Bitcoin Cash (BCH) 0.0001
Tether (USDT) 40
EOS (EOS) 0.0005


Trading Fees

– 0.20% for single trade*** | 0.40% for double trade****

EG: If you execute a trade for $1,000 the trading fee will be $2.00 for a single trade.


*Credit card purchases are processed through Simplex. CoinSmart has no oversight or access to Simplex purchase orders.

**The fee on fiat withdrawal through Wire and EFT is 1% or $15 minimum (whichever is higher). EG: if the 1% calculated on the withdrawal amount is less than $15, then a minimum of a $15 fee will be charged.

***A single trade occurs when you trade between any fiat currency and any cryptocurrency or when trading between two cryptocurrencies when one of the cryptocurrencies is Bitcoin (BTC).

****A double trade occurs when you trade between two cryptocurrencies that are NOT Bitcoin (BTC) EG: Litecoin (LTC) to Bitcoin Cash (BCH).

We do! Give $15 and get $15.

For every person that you refer, both the referrer and the person referred will be given $15 after having their account verified and making their first cash deposits. You can access your personal referral code and sharable links on the dashboard section of your account. There are two ways to access it:

1. You can either click Account Settings > Referral Program menu option at the top right.

2. Or click Start Now on the dashboard section in the top right corner.


The About tab will show you all the details of the program and your personal referral code or link to share.

The Commission tab will track all your referrals who have verified and funded their accounts.

The $15 credit will be applied to both accounts within five business days.

Note: This only applies to CAD or EUR deposits, digital currency deposits are not applicable.

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