Last Updated: May 2021

At CoinSmart, we strive to provide best-in-class customer experience. Whether you are buying, selling, or trading cryptocurrencies we want your experience to be as seamless as possible. One of the many ways we achieve this goal is through our SmartGuarantee.

What is covered?

What is not covered?

What will you receive?

Additional Terms & Conditions:

You acknowledge and agree that the Guarantee is not a product warranty and has no effect on any provisions, terms or conditions set forth in the Terms of Service or any other agreement between you and CoinSmart. You acknowledge and agree that CoinSmart will make the final determination as to whether the Guarantee applies in your circumstances. CoinSmart reserves the right to change the Guarantee at any time with no notice to you.

CoinSmart will not honor incomplete requests. The Guarantee applies per event and any series of events pertaining to the same instance that gives rise to the request for credit will be considered by CoinSmart, in its sole discretion, one and the same event. CoinSmart will not honor any additional requests relating to the same event or series of events. The Guarantee is only available to Canadian residents of legal age. Any attempts to mislead CoinSmart or interfere with, manipulate or otherwise impact the CoinSmart website, exchange platform or systems to cause or increase the likelihood of an event that would lead to a credit under the Guarantee is fraud and may result in prosecution.

For any questions regarding the Guarantee please contact our support team by Email or Live Chat.